Job Overview
A 4-star hotel in Manama, Bahrain is looking for a professional and customer-focused Receptionist to join its front-office team.
The ideal candidate should have hotel or front-desk experience, speak Arabic fluently, and have hands-on experience with the IDS hotel management system.
Fluent Arabic and IDS experience are mandatory for this position.
Job Details
- Position: Hotel Receptionist
- Industry: Hotel / Hospitality
- Location: Manama, Bahrain
- Job Type: Full-Time
- Workplace: 4-Star Hotel
- Arabic: Fluent communication is mandatory
- English: Good communication skills required
- IDS: Mandatory
- Experience: Hotel or front-office experience preferred
- Work Schedule: Shifts, including weekends and public holidays when required
- Salary: Not specified
Main Responsibilities
The Receptionist will handle daily front desk and guest service operations and make sure guests receive proper assistance during their stay.
Key duties include:
- Welcome guests and provide professional front-desk service
- Complete guest check-in and check-out procedures
- Handle guest questions, requests, and complaints
- Assist guests with hotel information and services
- Manage room reservations and booking-related requests
- Maintain accurate guest information in the IDS system
- Update guest records and front-office information
- Handle payments and related documentation
- Prepare and maintain front-office records
- Coordinate with housekeeping regarding room status and guest requests
- Communicate with other hotel departments when guest assistance is required
- Follow hotel procedures for check-in, check-out, payments, and guest records
- Handle front-desk duties during assigned shifts
- Maintain a professional and welcoming reception area
Requirements
- Previous hotel or front-office experience is preferred
- Fluent Arabic communication is mandatory
- Hands-on knowledge of IDS is mandatory
- Good spoken and written English
- Strong customer service skills
- Good communication and interpersonal skills
- Professional appearance and positive attitude
- Able to deal with guests politely and calmly
- Good understanding of hotel reception procedures
- Able to handle check-in, check-out, reservations, and guest requests
- Comfortable working with hotel systems and computer-based records
- Able to work shifts, weekends, and public holidays when required
IDS System Experience
Knowledge of the IDS hotel management/front-office system is a key requirement for this position.
Candidates should be comfortable using IDS for tasks such as maintaining guest records and supporting normal front-office operations.
Applicants without IDS experience may not meet the requirements for this vacancy.
Language Requirements
Arabic: Fluent communication is mandatory.
English: Good English communication skills are required for dealing with hotel guests, colleagues, and daily front-office work.
Being able to communicate clearly in both languages will help the receptionist handle guest requests and coordinate with different hotel departments.
Front Office Experience
Previous experience in a hotel reception, front office, guest services, or similar hospitality role is preferred.
Candidates should understand common hotel reception tasks such as room bookings, guest registration, check-in and check-out, payment handling, guest records, and coordination with housekeeping.
Working Hours
The position requires flexibility to work different shifts.
The selected candidate may also be required to work weekends and public holidays, depending on the hotel’s operational needs.
How to Apply
Interested candidates should send their CV by email.
Email: recruitment@harboursuiteshotel-bh.com
Applicants should make sure their CV clearly mentions their hotel/front-office experience, Arabic and English language skills, and IDS system experience.
FAQs
Where is the Receptionist job located?
The position is in Manama, Bahrain, at a 4-star hotel.
Is Arabic required?
Yes. Fluent Arabic communication is mandatory.
Is IDS experience required?
Yes. Knowledge of the IDS hotel management/front-office system is mandatory.
Is English required?
Yes. Candidates need good English communication skills.
Do I need hotel experience?
Previous hotel or front-office experience is preferred.
What will the Receptionist do?
The role includes guest check-in and check-out, reservations, guest inquiries, complaints, payments, guest records, and front-desk coordination.
Will I need to work weekends?
Yes. The receptionist must be willing to work shifts, weekends, and public holidays when required.
What is the salary?
The job advertisement does not mention a salary.
How can I apply?
Send your CV to recruitment@harboursuiteshotel-bh.com.
