A company in Al Khobar, Eastern Province, Saudi Arabia is looking for a Female Back Office Sales & Customer Support Coordinator to join its team.
This job is suitable for a female candidate who is good at talking to customers, following up on sales enquiries, handling WhatsApp and email messages, preparing quotations, and keeping customer records updated.
The position is based at 14 Riyadh St, Al Khobar Al Janubiyah, Al Khobar 34621.
Candidates living in Al Khobar or those who can easily travel to the office are preferred.
Job Details
Job Title: Female Back Office Sales & Customer Support Coordinator
Location: Al Khobar, Saudi Arabia
Company: Tetabea Information Technology Est.
Gender: Female only
Probation Salary: SAR 2,000 to SAR 3,000 per month
Iqama: Minimum 3 months validity required
Work Type: Back office, sales support and customer service
Work Location: 14 Riyadh St, Al Khobar Al Janubiyah
About the Job
The main work is related to sales follow-up, customer service, office coordination, and administrative support.
The selected candidate will communicate with existing and new customers through phone calls, WhatsApp, and email. She will also follow up on quotations, customer enquiries, pending requirements, and possible sales.
This is not only a customer service job. The role also includes sales coordination, quotation preparation, Excel reporting, customer records, document handling, and daily office work.
A person who is organized and can manage several customer follow-ups during the day may be suitable for this position.
Main Job Responsibilities
The Female Back Office Sales & Customer Support Coordinator will handle daily customer and sales support work.
Main duties include:
- Calling existing customers for regular follow-up
- Contacting potential customers about enquiries and sales opportunities
- Following up on quotations sent to customers
- Responding to customer questions through WhatsApp
- Replying to customer emails in a professional way
- Handling customer calls and basic customer support
- Preparing and sending quotations
- Preparing proposals and other sales documents
- Supporting invoice preparation when required
- Keeping customer information updated
- Recording customer enquiries and follow-up details
- Updating Excel sheets
- Preparing daily sales and back-office reports
- Checking pending quotations and customer requirements
- Following up with customers about orders
- Coordinating meeting times with customers
- Collecting required customer documents and information
- Sharing customer requirements with the sales team
- Coordinating with sales staff about pending enquiries
- Supporting the management team with office tasks
- Keeping proper records of customer communication
- Following up until an enquiry is completed or converted into an order
- Handling other reasonable sales and back-office duties given by management
Customer Service and Sales Follow-Up
A major part of this job is customer follow-up.
The candidate may need to contact customers who have already asked for a quotation or information. She will check if the customer has any questions, if more information is needed, and whether the customer is ready to move forward.
Good follow-up is important because some customers may need several calls or WhatsApp messages before confirming an order.
The candidate should be comfortable speaking with customers and sending clear messages. She should also keep a record of each follow-up so that no customer enquiry is missed.
Office and Back Office Work
This position also includes regular back-office administration.
The candidate will maintain customer records, update Excel files, prepare reports, organize sales information, and help the sales team with daily office work.
Basic knowledge of Microsoft Excel and Microsoft Word is required.
The candidate does not need to be an advanced Excel user, but she should be able to enter information, update spreadsheets, maintain records, and use basic office documents.
Candidate Requirements
The following requirements are mentioned for this position:
Female Candidate
This vacancy is for a female candidate only.
Al Khobar Resident
Candidates should already live in Al Khobar or be able to conveniently commute to the office.
The workplace is located on 14 Riyadh St, Al Khobar Al Janubiyah.
Valid Saudi Iqama
The candidate must have a valid Saudi Iqama with at least 3 months of remaining validity.
Candidates should make sure their Iqama status and validity meet this requirement before applying.
English Communication
Good English communication skills are required.
The job includes customer calls, emails, WhatsApp messages, quotations, and communication with the sales team. The candidate should therefore be able to understand customers and communicate clearly in English.
Arabic Language
Basic Arabic communication is an advantage.
Arabic is not listed as a mandatory requirement, but basic Arabic can be helpful when communicating with local customers.
Computer Skills
Candidates should have basic knowledge of:
- Microsoft Excel
- Microsoft Word
- WhatsApp business communication
- Customer record management
Experience Required
Previous experience in sales, customer service, administration, office work, sales coordination, or back-office support is preferred.
However, suitable fresh candidates may also be considered.
Fresh candidates should have good communication skills, basic computer knowledge, and a willingness to learn. They should also be comfortable making customer calls and handling daily follow-ups.
Salary During Probation and Training
During the initial probation and training period, the salary will be:
SAR 2,000 to SAR 3,000 per month
The exact salary depends on the candidate’s:
- Communication skills
- Excel and Word knowledge
- Previous experience
- Sales and customer service skills
- Ability to handle customer follow-ups
- Overall suitability for the position
Candidates should confirm the final salary offered to them before joining.
Salary After Probation
After successfully completing the probation period, the salary will be reviewed.
The review will depend on the employee’s actual performance, work responsibilities, productivity, reliability, and contribution to the company.
A salary increase or performance-based benefits may be provided based on performance.
Employees who show good performance, responsibility, and reliability may also have opportunities for career growth and further responsibilities within the company.
Accommodation Support
After probation, accommodation support or accommodation provision may be considered or provided according to company policy and applicable employment terms.
Candidates should confirm the exact accommodation arrangement, eligibility, and conditions before joining.
Accommodation details are not fixed in the job information, so applicants should ask about this during the hiring process.
Working Environment
This is a practical sales support and customer service office job.
The selected candidate will work closely with the sales and management team. Daily work can include customer calls, WhatsApp communication, email replies, quotations, Excel reports, customer records, sales follow-ups, and office coordination.
The role requires someone who is punctual, responsible, organized, and ready to learn.
It is intended for someone who wants to build experience in sales coordination, customer support, office administration, and back-office operations, rather than someone looking for only a short-term position.
Workplace Dress and Appearance
The job post states that Abaya and Hijab are mandatory during working hours and whenever the employee is representing the company, attending the workplace, or taking part in customer-related activities.
The employee is expected to maintain a professional, modest, clean, and appropriate appearance during working hours.
How to Apply
Female candidates interested in the Back Office Sales & Customer Support Coordinator job in Al Khobar can send their updated CV.
The CV should include relevant work experience, contact details, computer skills, and any sales or customer service experience.
Candidates should make sure their CV clearly shows their current location and Iqama status.
Important Application Details
Position: Female Back Office Sales & Customer Support Coordinator
Location: Al Khobar, Saudi Arabia
Probation Salary: SAR 2,000–3,000 per month
Gender: Female only
Iqama: Minimum 3 months validity
Company: Tetabea Information Technology Est.
Office: 14 Riyadh St, Al Khobar Al Janubiyah, Al Khobar 34621
Contact: +966 532 066 344
Frequently Asked Questions
Who can apply for this job?
The vacancy is for a female candidate who lives in Al Khobar or can conveniently commute to the office.
What is the salary?
The salary during the probation and training period is SAR 2,000 to SAR 3,000 per month.
How much Iqama validity is required?
The candidate must have at least 3 months of valid Iqama remaining.
Is English required?
Yes. Good English communication skills are required because the job includes customer calls, WhatsApp, emails, and sales follow-ups.
Is Arabic required?
Basic Arabic communication is an advantage, but the listing does not state it as a mandatory requirement.
Can fresh candidates apply?
Yes. Previous sales, customer service, administration, or back-office experience is preferred, but suitable fresh candidates may also be considered.
What computer skills are needed?
Candidates should know Microsoft Excel, Microsoft Word, email, and WhatsApp business communication.
What will I do in this job?
The main duties include customer calls, WhatsApp and email replies, sales follow-ups, quotations, customer records, Excel reports, order follow-ups, and sales team coordination.
Is accommodation provided?
Accommodation support or provision may be considered or provided after probation, according to company policy and employment terms. Candidates should confirm the exact arrangement before joining.
Where is the office?
The office is at 14 Riyadh St, Al Khobar Al Janubiyah, Al Khobar 34621, Saudi Arabia.
Is this a sales job or customer service job?
It includes both. The position combines back-office sales support, customer service, sales follow-up, office administration, and coordination.
What should I include in my CV?
Include your contact details, current location, Iqama status, English and Arabic skills, Excel/Word knowledge, and any previous experience in sales, customer service, administration, or office work.
